1. What are the payment terms for orders?
We accept various payment methods including T/T, L/C, Western Union, and Money Gram to ensure a smooth transaction process.
2. How is the delivery handled for small and bulk orders?
Small items are typically sent via DHL, UPS, or airfreight. For bulk orders, we recommend sea shipping to save on costs. All customs clearance documents are prepared immediately after container loading.
3. How do you ensure product quality?
We follow strict manufacturing standards based on the H.A.C.C.P system. Each item is checked carefully before loading, and inspection photos are provided to the customer.
4. What is the warranty policy for the cookware?
We provide a 1-year warranty. For international orders, we also suggest purchasing key spare parts to ensure a longer service lifetime for the equipment.
5. Can you assist with kitchen or restaurant design?
Yes, with over 10 years of experience in the foodservice industry, we provide professional CAD plans and M&E drawings for electricity and plumbing based on your building layout.
6. Is customization available for these pots?
Yes, customized sizes and specifications are welcome to meet specific commercial or household requirements.