1. Does your company have its own factory?
Yes, we own a factory that directly supplies all of our products. You are welcome to visit our production facility anytime to learn more about our processes.
2. Can I order samples and how soon can I receive them?
Yes, we provide both regular and customized samples. In-stock samples are typically delivered within 1 week, while customized designs may take 2-3 weeks depending on complexity.
3. Do you accept OEM or ODM orders?
Absolutely. We offer full OEM and ODM services. Our professional design team will collaborate with you to provide a tailored solution based on your requirements.
4. What are your standard payment terms?
Our standard terms are a 30% T/T deposit before production, with the remaining 70% balance due prior to shipment.
5. How do you ensure product quality?
Quality is our priority. Our factory is ISO9001 certified and has passed rigorous factory assessments from major global retailers. We also provide pre-shipment samples for quality testing.
6. What sizes and customization options are available?
We offer a wide range of sizes from 3 inch to 18 inch. Customization options include laser-etched logos, custom printing, and bespoke packaging solutions to suit your brand.