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Frequently Asked Questions
Can you accept OEM or ODM orders?
Yes, OEM and ODM are welcome. We are fully capable of customizing any design, shape, and size according to the specific requirements of our customers.
What is your minimum order quantity (MOQ)?
For products in stock, the MOQ is usually one carton. For customized products without existing stock, the minimum order quantity is typically 1000+ pieces.
Can you provide free samples?
Yes, we can provide free samples. You would only need to cover the express shipping fees.
What is the lead time for samples and production?
Existing samples take about 3 working days. Custom designs take about 7 working days. For mass production, the lead time is approximately 10-15 days for standard MOQ orders.
What file formats do you need for custom designs?
We prefer high-resolution formats such as AI, PDF, CDR, or JPG. Our in-house design team can also assist with references and 3D drawings for your confirmation.
What payment methods do you accept?
We accept various payment methods including Bank Transfer (T/T), Online Payment, Alipay, PayPal, and Credit Cards for your convenience.